75% Indian Professionals Credit AI for Better Decisions Reports EY
India has significantly outperformed its global peers in the adoption and effective use of Generative AI (GenAI) at work, according to the EY 2025 Work Reimagined Survey released on December 22, 2024.
The study highlights a dramatic shift in the Indian professional landscape, where AI is no longer a peripheral experiment but a core driver of daily operations, with 75% of employees reporting that the technology has tangibly improved their decision-making capabilities.
The “AI Advantage”: India Leads the World
The survey, which gathered insights from 15,000 employees and 1,500 employers across 29 markets, introduced the “AI Advantage” score—a metric designed to quantify the real-world impact of AI by measuring time saved and productivity gains.
India secured the top position globally with a score of 53, dwarfing the global average of 34.
This lead is supported by high usage rates; approximately 62% of Indian employees use GenAI regularly in their professional roles.
The sentiment is echoed by leadership, as 90% of Indian employers and 86% of workers agree that AI has had a positive impact on overall productivity.
Enhancing the Quality of Work and Decisions
The impact of GenAI in India extends beyond mere speed. The survey found that:
- Decision-Making: 75% of employees and 72% of employers believe GenAI enhances the quality of professional decisions.
- Work Quality: An impressive 92% of employers and 82% of employees stated that AI has positively affected the standard of work delivered.
- Confidence and Ethics: Unlike many western markets where skepticism remains high, 94% of Indian employersreport high confidence in the ethical and responsible implementation of AI within their organizations.
The “Talent Health” Connection
India also recorded the highest “Talent Health” score (82/100) among all surveyed geographies, far exceeding the global average of 65.
This score measures employee sentiment across workplace culture, rewards, and personal development.
Anurag Malik, Partner and National Leader for People Consulting at EY India, noted that the real value of AI lies in its ability to strengthen workforce resilience and talent capability rather than just automating tasks.
Gen AI Survey Report: The Skills Gap and Retention Paradox
Despite the optimism, the report flagged a critical “intent-action gap” regarding skill development.
While 90% of employers agree that learning new skills is essential, most employees globally still spend fewer than 40 hours per year on specific AI training.
Interestingly, the data suggests a “retention paradox”: advanced AI users—those spending more than 80 hours a year on learning—save nearly double the time each week but are also 55% more likely to consider leaving for better opportunities.
This suggests that as Indian workers become AI-proficient, companies must recalibrate their rewards and flexible working models to retain top-tier digital talent.
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