Persistent Systems Unveils Agentic AI Solution with Databricks AI

Persistent Systems, a leader in digital engineering, has announced the launch of its innovative Merchant Risk Management and Fraud Detection solution. 

Developed in collaboration with Databricks, the solution leverages the Databricks Data Intelligence Platform and advanced Agentic AI to help financial institutions and payment providers secure their digital transaction ecosystems.

Proactive Detection via Agentic AI

Traditional risk management often relies on static rules and post-transaction analysis, which can leave institutions vulnerable to rapidly evolving fraud tactics. 

Persistent’s new solution shifts this process “upstream” by utilizing Agentic AI to perform multi-signal vetting during merchant onboarding. 

This includes real-time analysis of business profiles, compliance history, and transaction patterns to identify risks before the first transaction even occurs.

Once a merchant is live, the platform provides continuous, real-time monitoring of chargebacks and third-party signals. 

If the system detects a risk, it triggers automated, configurable actions—such as transaction restrictions or enhanced monitoring—ensuring robust governance and auditability.

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Measurable Operational Impact

The solution is designed as a Databricks accelerator, unifying batch and streaming data into a single, governed intelligence layer. 

This integration offers significant business benefits:

• Fraud Reduction: A projected 20–40% decrease in chargeback and fraud losses.
• Accuracy: A 30–60% improvement in fraud detection precision.
• Efficiency: A 50–70% reduction in manual review effort for investigative teams.
• Cost Savings: A 10–20% decrease in overall risk management costs through automation.

Persistent Systems Strengthening the Databricks Partnership

This launch reinforces Persistent’s position as a Databricks Global Systems Integrator. 

With over 900 Databricks-certified professionals, Persistent continues to expand its suite of AI-driven accelerators.

“Merchant risk has become a complex challenge as transaction volumes grow and regulatory scrutiny intensifies,” stated Barath Narayanan, Global BFSI Head at Persistent. 

He emphasized that the collaboration allows institutions to transform massive data into real-time intelligence, strengthening oversight across the entire merchant lifecycle.

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