Wipro–Odido Multi-Year Partnership: A Comprehensive Overview

Wipro Limited has announced a significant multi-year partnership with Odido Netherlands B.V. aimed at transforming the Dutch telecom company’s IT landscape through advanced AI-driven platforms.

Announced on November 27, 2025, the collaboration is designed to elevate customer experience across both enterprise and consumer segments while driving large-scale operational modernization.

At the core of this engagement is a self-funded transformation model, where productivity gains are reinvested into continuous digital innovation. This approach ensures long-term sustainability and enables Odido to scale modernization initiatives without additional financial burden.

As part of the deal, Wipro will modernize Odido’s digital and enterprise systems, simplify its underlying IT architecture, and automate critical workflows using its flagship Wipro Intelligence™ platforms—WEGA and WINGS.

These platforms will help standardize operations, enhance reliability, speed up incident management, and introduce multilingual conversational AI for improved self-service capabilities. Together, they create a more agile, intelligent, and customer-friendly technology environment.

A key differentiator in this transformation is Wipro’s Designit-powered studio, which embeds human-centric design principles early in the development lifecycle.

By integrating user insights from the start, the partnership aims to accelerate time-to-market for digital solutions while ensuring high-quality, intuitive customer experiences. This consulting-led approach aligns technology investments with specific business goals, improving employee productivity, customer engagement, and operational efficiency.

Leadership from both organizations has emphasized the transformative potential of the collaboration.

“At Odido, our goal is to make technology more human. Everything we do is driven by a human-centric approach. This applies not only to our network services and product innovations, but also to our processes, operations, and IT infrastructure,” said Robert Purdy, Chief IT Officer at Odido Netherlands. “Our collaboration with Wipro supports this ambition and enables us to take the customer experience to a next level.”

Graziella Neuvéglise, Managing Director, Western Europe, Wipro Limited, said, “Odido’s trust in Wipro reflects our ability to deliver strategic value through intelligent operations, agile development, and a future-ready IT strategy. This transformation is consulting-led, with our teams shaping the roadmap, optimizing processes, and aligning technology with business goals.”

“By combining this expertise with Wipro Intelligence, our unified suite of AI-powered platforms, solutions, and transformative offerings – we’re not just modernizing Odido’s IT infrastructure – but reimagining how technology boosts businesses and puts customers at the heart of their evolution. This engagement underscores our commitment to delivering impactful solutions that help our clients thrive in a rapidly evolving business landscape.” he added.

Overall, the partnership sets a strong foundation for Odido’s digital evolution, empowering the company to deliver faster, smarter, and more reliable services in a rapidly changing telecom landscape.

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