Unilever Appoints Faraz Zaidi as Head- HR, Global Customer Operations

Unilever – London, United Kingdom, has elevated Faraz Zaidi as Head- HR, Global Customer Operations, from his most recent role as HR Director – Global Business Services.

In this role, Faraz Zaidi will lead HR for Unilever’s global operations, covering supply chain, manufacturing, and logistics. He will focus on talent planning, improving employee skills, and making sure HR practices support the company’s wider business goals.

Extensive Experience

With nearly two decades of experience, Zaidi has been associated with Unilever since 2010, where he has held a range of roles across functions and geographies, contributing to key people strategies and organizational growth initiatives.

Over the years, he has taken on senior HR roles where he focused on team growth, culture, and performance. His work includes improving how teams are set up, planning workforce needs, and helping leaders manage change.

Zaidi has also played a key role in building skills across teams and supporting large, global workforces. He is known for working closely with senior leaders and helping create clear, practical HR plans that support business needs.

Before joining Unilever, Zaidi built early experience in both banking and advertising. He worked at MCB Bank Ltd. as Manager – HRMG, where he handled compensation and benefits for over 10,000 employees.

Earlier, he worked as a Senior Account Executive at IAL Saatchi & Saatchi, where he supported product launches and brand campaigns.

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He holds a Master of Business Administration (MBA) in Human Resources from Institute of Business Management, completed between 2007 and 2008.

About Unilever

Unilever is a global company that makes everyday products in food, home care, and personal care. It operates in many countries and owns well-known brands used by millions of people daily.

The company focuses on steady growth, sustainability, and strong business practices, while working to meet changing customer needs across markets.

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