
How PhonePe Leveraged AI to Transform Customer Support?
PhonePe, one of India’s leading digital payment platforms, has reduced its customer support staff by 60% over the past five years. This reduction, from around 1,100 agents to just over 400, has been facilitated by the company’s strategic shift towards leveraging AI-driven chatbots. This transition has not only streamlined operations but also maintained high levels […]














