
AI-Led Job Cuts Backfire—Klarna Brings Back 700 Human Workers
Swedish fintech company Klarna, known for its buy-now-pay-later services, is reversing its decision to replace human workers with artificial intelligence (AI). After laying off 700 employees in 2022 and shifting customer service operations to AI, the company has acknowledged that AI-driven automation failed to meet expectations. Now, Klarna is launching a large-scale recruitment drive to […]














