Wipro Intelligence is Using ServiceNow to Scale Agentic AI

Wipro Limited announced an expanded partnership with ServiceNow to deploy and scale agentic AI workflows across core enterprise functions.

Announced on May 28, 2026, the collaboration aims to embed advanced automation into critical sectors, including IT, HR, procurement, and cybersecurity.

The initiative merges the ServiceNow AI Platform with Wipro Intelligence™, a unified suite of AI-powered platforms and solutions.

This integration will enable organizations to seamlessly initiate, orchestrate, and execute complex workflows across disparate enterprise systems, reducing manual coordination and minimizing operational handoffs.

Wipro Partners with ServiceNow: Targeted Solutions for Complex Workflows

The collaboration injects ServiceNow’s agentic AI capabilities into several specialized Wipro Intelligence™ offerings to address distinct business bottlenecks:

• SmartProcure: Standardizes intake, approval, and execution pathways to drastically improve cycle times in procurement workflows.
• Telco Autonomous Networks: Modernizes service operations by blending telecom-specific context with AI workflows to speed up network issue resolution.
• Cyber Transform: Enhances security operations by reinforcing vulnerability and incident response frameworks alongside strict compliance governance.

Malay Joshi, CEO of Wipro’s Americas 1 Strategic Market Unit, emphasized that the partnership bridges the gap between AI ambition and execution at scale through an industry-aligned, consulting-led approach.

Read also: Swedish Giant SKF Partnered with TCS for Global ERP Revamp

Realizing the “Agentic Enterprise” with Governance

Unlike traditional AI tools, agentic AI operates within secure, automated workflows to act on behalf of users while maintaining strict organizational guardrails.

Amit Zavery, President, COO, and CPO at ServiceNow, noted that running agentic AI inside secure workflows allows enterprises to turn ideas into measurable business results.

For global clients, the immediate benefits of this integration include a unified experience for managing cross-functional work requests. 

It also delivers policy-aligned execution with built-in auditability and clear visibility into operational ownership and process status.

By combining these capabilities, Wipro and ServiceNow aim to enhance employee experiences and operational agility.

This approach also ensures all automated actions comply strictly with corporate governance standards.

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