Cisco Announces a Big AI Move for 90,000 Employees

Cisco is set to roll out AI agents to all 90,000 employees starting in August, marking one of the biggest company-wide deployments of employee AI tools so far.

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The move is meant to help staff handle tasks faster, cut token usage, and improve cost control while keeping more of the system on Cisco’s own infrastructure.

What Cisco is doing

Each employee will get a personalised AI agent that can answer questions, handle routine work, and route requests to the right model for the job.

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Cisco’s CFO, Mark Patterson, said the company wants to build its own AI stack so it can query different models based on the use case and manage costs more efficiently.

The company is also focusing on reducing token usage, since agent-based work can use far more compute than simple chat queries. By keeping much of the setup on-premises, Cisco says it can better control both security and spending.

Why it matters

This is not just a software update. It shows how large firms are moving AI from pilot projects into daily work across finance, operations, and employee support.

Cisco is using AI already in finance, where it says 80% to 90% of the first draft of MD&A filings is now created by AI.

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The company has also built an investor relations tool that studies financial history and competitor earnings calls to help predict analyst questions.

It is also working on a “CFO cockpit,” an AI dashboard that brings together data across products, regions, and customer groups.

Employee impact

Cisco says the rollout will come with upskilling programs and internal knowledge sharing so employees can test ideas and learn from each other.

The company expects teams to compete informally by finding new ways to use AI in their own work. At the same time, Cisco leadership has been open about the challenge of change.

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Executive Liz Centoni has said that adopting AI across a large enterprise is difficult and that simply adding AI to old workflows does not always fix the real problem. Her point was that companies must redesign processes, not just add new tools.

Bigger picture

Cisco’s move comes as the company pushes harder into the AI market and related infrastructure. The company said it had $2 billion in AI-related orders in fiscal 2025 and raised its fiscal 2026 guidance to $9 billion.

Cisco is also building tools around AI networking, security, and enterprise workflows, showing that AI is now part of its main business plan.

In simple terms, Cisco is betting that AI agents will become a standard work tool inside large companies, not just a tech experiment. Its rollout will be watched closely because of its size, scope, and focus on both efficiency and internal adoption.

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