Nestle to Launch a New GCC in Hyderabad, Partners with Genpact

Nestle Business Solutions (NBS) on Monday said it will establish a new Global Capability Centre (GCC) in Hyderabad in partnership with Genpact.

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Genpact will contribute process intelligence and expertise in data, AI and automation to help Nestle simplify, standardise and scale its business services. NBS is the shared-services arm of the Nestlé Group.

Strategic Rationale

The packaged-food major said the Hyderabad GCC marks an important step in strengthening its global business services network and building future-ready capabilities.

Also Read: PwC India Launches New Centre in Bengaluru

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The move is intended to broaden the range of services NBS can provide across geographies while reinforcing the company’s long-term commitment to India’s growth story.

Hyderabad was chosen for its strong technology ecosystem, robust infrastructure, and rising reputation as a global capability destination.

According to the company, the new centre will combine domain expertise with process intelligence, data, AI, automation and digital operations capabilities.

The objective is to enhance performance, resilience and consistency across Nestlé’s global operations by driving greater efficiency, standardisation and measurable business impact.

The centre will also focus on scaling repeatable processes and embedding automation to reduce cycle times and improve service quality.

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Leadership Perspective

Luca Fichera, Head of NBS, said, “NBS Hyderabad represents a positive next chapter in our growth journey. As we build stronger capabilities in a market like India, our people, partners and vendors will remain central to this journey.

Read Also: Microsoft Announces Layoffs Affecting 2.1% of Its Global Workforce

“This reflects our confidence in India’s talent and capabilities, and our commitment to building a more agile, scalable and technology‑enabled services network for Nestlé. Hyderabad was selected for its strong technology ecosystem, robust infrastructure and growing reputation as one of India’s leading global capability destinations.” Luca Fichera added.

Luca Fichera further said that with Hyderabad’s strong ecosystem and Genpact’s expertise, we are well placed to deliver greater value, consistency and innovation,” said Luca Fichera, Head of NBS.

“This partnership reflects how leading global enterprises are re‑imagining business services as technology‑enabled, data‑driven operations,” said Tarun Chopra, Genpact Global CPG Business Leader.

By combining Nestlé’s global scale with Genpact’s process intelligence and expertise in data, AI and automation, NBS Hyderabad can become a centre designed to drive consistency, agility and measurable business impact,” added Tarun Chopra.

Implications for India

The announcement reinforces India’s role as an important talent and capability base for Nestlé globally and underscores continued confidence among multinational corporations in investing in Indian technology and services hubs.

The GCC is expected to support cross‑functional delivery and strengthen Nestlé’s operational resilience.

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