HCLTech Wins IT Transformation Deal from UK’s M Group

HCL Technologies (HCLTech) has been selected by M Group, an essential infrastructure services provider in the UK and Ireland, to modernize and transform its IT operations across more than 200 locations.

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Under the programme, HCLTech will provide AI-led managed services covering infrastructure and end-user operations. The company will use its AI Force service transformation platform to simplify M Group’s IT environment, improve resilience and create a scalable digital foundation to support future growth.

The initiative is also expected to support M Group’s wider digital transformation across its businesses in water, energy, technology and communications, transport, and defence, industrial and public sector services.

AI to Support IT Operations

HCLTech’s AI Force platform will be used to bring greater automation and intelligence into IT operations. The platform is designed to improve service management, simplify processes and help organisations manage large and complex IT environments.

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For M Group, the programme will focus on improving the way IT services are delivered across its geographically spread operations. With more than 200 locations, a common and scalable IT foundation is important for supporting employees and business operations.

The partnership is expected to help M Group strengthen its IT resilience while improving the efficiency of day-to-day technology services.

Supporting Future Growth

M Group operates across several essential infrastructure sectors and supports customers in the UK and Ireland. Its businesses cover areas including water, energy, communications, transport, defence, industrial and public sector services.

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By modernising its IT operations, M Group aims to create a stronger technology base that can support digital initiatives across these business areas.

HCLTech will combine managed services with AI-based capabilities as part of the programme. The partnership reflects the growing use of AI in enterprise IT operations, where companies are looking to improve service quality, automation and resilience while managing increasingly complex technology environments.

The programme will also provide M Group with a scalable digital foundation as it continues to expand its digital transformation efforts across its different business lines.